Refund policy

Return & Refund Policy

Effective as of July 31, 2025

Thank you for shopping at Suubi Studio! We strive to ensure your satisfaction with every purchase. Please review our policy below carefully.

1. Return Window

You may request a return within 14 days of receiving your order. If 14 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility Criteria

To be eligible for a return:

  • The item must be unworn, unused, and in the same condition you received it.
  • It must include original tags, packaging, and any accessories.
  • Custom or personalized items are not eligible for return.

3. How to Initiate a Return

  1. Contact us at [info@suubistudio.com] within 14 days of delivery with your order number, item(s), and reason for return.
  2. If your return is approved, you’ll receive instructions and a Return Merchandise Authorization (RMA) number plus our return shipping address.
  3. Ship back the item only after approval. Unapproved returns will not be accepted.

4. Non‑Returnable Items

The following cannot be returned or exchanged:

  • Custom-made or personalized products
  • Perishable goods
  • Gift cards
  • Items damaged after delivery

5. Exchanges

If you’d like an exchange, it’s easiest to return the original item and place a new order once your return is approved.

6. Damaged or Defective Items

Please inspect your items upon receipt. If you receive a defective or wrong product, contact us immediately with photographic or video evidence. After review and approval, we'll provide further instructions.

7. Refund Process

Once we receive and inspect your return:

  • We will notify you of the refund outcome.
  • If approved, refunds are issued to your original payment method within 10 business days.
  • Please note that processing by your bank may take additional time.

If you haven’t received your refund within 15 business days post-approval, please contact us.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs, except when the return is due to our error (e.g., wrong or damaged item).
  • We recommend shipping with tracking and adequate packaging to avoid damage or loss.
  • We are not liable for returns lost in transit or customs charges on international returns.

9. Taxes & Duties

Orders shipped internationally may incur import duties or taxes. These are the customer’s responsibility and are non-refundable. If customs imposes charges on the return shipment, these may be deducted from your refund.

10. Contact Information

For return inquiries or support, reach us at:
Email: [info@suubistudio.com]
Subject line suggestion: “Return Request – Order #[Your Order Number]”

Summary Table

Topic Policy Highlights
Return Period Within 14 days of delivery
Condition Unused, tags on, original packaging
Non‑eligible Returns Custom items, gift cards, perishable goods
Process Contact us → Approval → Ship back → Inspection → Refund
Refund Timeline Up to 10 business days after approval
Customer Shipping You're responsible unless it's our error

Additional Notes

  • We reserve the right to update or modify this policy at any time; changes will be posted here.
  • Please keep packaging and proof of shipping until your return is fully processed.